Strengthening regional crisis response and workforce resilience with a state-of-the-art facility in Dubai
As organisations across the Middle East and Africa face growing complexities in health, security, and operational risk, International SOS - the global leader in health and security risk management—has announced the reopening of its upgraded Dubai Assistance Centre.
The relaunch marks a significant milestone, coinciding with the Group’s 40th anniversary, and underscores its four-decade legacy of safeguarding workforce wellbeing and delivering critical support during times of crisis.
Serving as a command hub for a vast and volatile geographical region - including the Gulf, Levant, Central Asia, North Africa, and parts of Eastern and Southern Africa, the Dubai Assistance Centre monitors and assesses situations inmore extreme and high-risk countries than any other in International SOS’s global network of 28 Assistance Centres. International SOS has a multilingual team capable of communicating in over 110 languages and dialects worldwide, with 24 spoken at its Dubai Assistance Centre alone. It now includes a dedicated Telehealth Suite that showcases International SOS’s remote site telemedicine capabilities, demonstrating how cutting-edge healthcare delivery can reach even the most isolated locations.
The renovation was guided by key operational goals such as to modernise the facility, enhance collaboration among multidisciplinary teams, and offer a state-of-the-art environment for providing the best services to organisations. It now includes a dedicated Telehealth Suite that showcases International SOS’s remote site telemedicine capabilities demonstrating how cutting-edge healthcare delivery can reach even the most isolated locations.
Another significant enhancement for the centre is the integration of real-time risk intelligence through a strategic alliance with Ontic, a leading provider of Connected Intelligence software for threat management. This collaboration will integrate Ontic’s advanced security technology with the global assistance capabilities, intelligence network, and decades of travel risk expertise of International SOS. The partnership aims to deliver unified solutions that empower security professionals to proactively manage threats, activate crisis response, and ensure the safety of their workforce worldwide reinforcing the Centre’s position as an essential business resilience asset.
